Robotic process automation (RPA) is a terminology used for software robots or softbots that partially or fully automate business processes or activities that are rule-based, structured and repetitive. The softbots work by mimicking the actions of an actual human doing the task such as data entry, invoice creation, processing standard transactions, or responding to simple customer service queries. RPA is part of a wider shift towards digital transformation that encompasses AI, machine learning, big data, robotics, and the Internet of Things.
RPA is about efficiency which is achieved by minimizing the time spent on routine activities that are currently done by humans. The idea is to improve productivity, eliminate human error, and free up people to focus on higher-value work that can’t yet be automated using softbots, such as complex decision making or developing strategies.
RPA tools have evolved into customer service chatbots that deal with less complex customer queries. Other applications of RPA include but is not limited to:
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Every business has unique needs, however, virtually all business owners find consensus in the need to do more with less in order to improve their individual bottomline, and that’s where RPA can help.
At Wrasse Tech we can help kickstart your journey towards digital transformation with RPA Solutions.
Our capability includes developing custom RPA solutions, helping integrate, deploy and support point RPA solutions such as out of the box RDA products from vendors like UiPath, Automate Anywhere, Datamatics and more or enhance and extend capabilities of point solutions where there’s API support. We can also help with the development and implementation of BPA solutions.
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