What is RPA?

Robotic process automation (RPA) is a terminology used for software robots or softbots that partially or fully automate business processes or activities that are rule-based, structured and repetitive. The softbots work by mimicking the actions of an actual human doing the task such as data entry, invoice creation, processing standard transactions, or responding to simple customer service queries. RPA is part of a wider shift towards digital transformation that encompasses AI, machine learning, big data, robotics, and the Internet of Things.

What is RPA about?

RPA is about efficiency which is achieved by minimizing the time spent on routine activities that are currently done by humans. The idea is to improve productivity, eliminate human error, and free up people to focus on higher-value work that can’t yet be automated using softbots, such as complex decision making or developing strategies.

What does RPA look like in practice?

RPA tools have evolved into customer service chatbots that deal with less complex customer queries. Other applications of RPA include but is not limited to:

  • Inputting and processing insurance claims.
  • Transferring paper forms to a digital system.
  • Processing credit card applications.
  • Inputting new customer data into CRM systems.
  • Scheduling client or patient appointments.
  • Answering simple and repetitive tech support queries.
  • Retrieving information from other digital systems.

What are the benefits of RPA?

  • It frees humans from mundane, repetitive tasks like data entry and makes them available for higher-value work that require human ingenuity, creativity and decision making.
  • It helps to ensure that outputs are complete, error-free, and consistent between tasks unlike human workers.
  • It helps to ensure that tasks are completed more quickly because the softbots can be designed to work silently in the background.

How do you prepare your business for RPA?

Download our ebook RPA Guide for SME's in 2021 and learn how to prepare your business for digital transformation starting with RPA adoption.

Every business has unique needs, however, virtually all business owners find consensus in the need to do more with less in order to improve their individual bottomline, and that’s where RPA can help.

At Wrasse Tech we can help kickstart your journey towards digital transformation with RPA Solutions.

Our capability includes developing custom RPA solutions, helping integrate, deploy and support point RPA solutions such as out of the box RDA products from vendors like UiPath, Automate Anywhere, Datamatics and more or enhance and extend capabilities of point solutions where there’s API support. We can also help with the development and implementation of BPA solutions.

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